How to Open a Dispute and Claim a Refund on Aliexpress

How to Open a Dispute and Claim a Refund on Aliexpress

Do you find your item damaged or not delivered to Nigeria after the estimated date? Learn how to open a dispute with the seller on Aliexpress and how to ask for refund on Aliexpress.

The orders on AliExpress are protected by Aliexpress Buyer Protection. By meaning to opening a dispute, you are officially stating that you are dissatisfied with an issue with your order.

In this guide, we’ll show you how to open dispute with Aliexpress seller and how to claim a refund on Aliexpress.

Let’s get started

To open a dispute on Aliexpress, it must be within the Buyer Protection time, i.e you can open a dispute and claim are fund until 15th day after delivery time is over or you confirmed the receipt.

if the package is in transit with normal logistics update, and still in delivery time of the order, you can open dispute only after delivery time is over (there is 15 days protection time for you to open dispute after delivery time is out).

You need to pay attention to the deadline of the delivery time (PST) on your order detail page.

For example, in the order below, you are allowed to open dispute in 15 days after 2020-05-24 PST, if package is in transit with normal logistics update.

claim refund on
Image credit: Aliexpress

Before we discuss how you can open a dispute and claim a refund on Aliexpress, you need to know that you can only open a dispute with a seller for some reasons.

Reasons to Open Dispute with Aliexpress Seller

open dispute on
Image credit: Aliexpress

If you have issues on more then one item, you will need to open dispute for each item of the items, even if the items are from the same seller.

We have two separate guides for opening disputes depending on the kind of issue you have.

1st issue: If you don’t receive your item(s) after the estimated period

This may be due to some reasons such as the Chinese Festival, New year, and Christmas festival as some businesses will go on holiday during those periods.

This can also be due to the seller fails to ship item(s) on time. But still, once the estimated date lapse, you need to ask for a refund to be on a safer side.

To ask for a refund, open the Alixepress app, click on the “Account” icon, then click on “orders”. The order page will open showing all products you ordered.

After that search for the product you want to open dispute for, after locating it, click on the product name to open the order detail page.

Aliexpress order page

Scroll downward and click the “OPEN DISPUTE” button to file a dispute. The dispute form will appear just like below.

image 41

The next step is to fill the dispute form.

Go toHow to Fill Aliexpress Dispute form” to continue. You can click here to go there

2nd Issue: If the item is damaged, not complete, or the item is different from what you ordered.

Follow the below step to open a dispute with the seller.

Open the Alixepress app, click on the “Account” icon, then click on “orders”, the order page will open showing all products you ordered.

if the item is damaged, not complete, or the item is different from what you ordered, to open a dispute with the seller, you first need to confirm that you have received the item from NIPOST or the courier company used by clicking the “CONFIRM ODER” button on that particular item you ordered.

A feedback page will popup, you can decide to or not to comment on the item. Back the page, the below image will show up, then click on the product name, the order detail page will open.

Aliexpress order page

Scroll downward and click the “OPEN DISPUTE” button to file a dispute. The dispute form will appear just like below.

image 41

The next step is to fill the dispute form.

How to Fill Aliexpress Dispute form

Fill the form with the correct details about the product as Aliexpress customer service will verify the transaction.

Under the “Dispute Reason” select the reason why you opened the dispute. if the reason is not on the list, select the one related to it and give a full explanation later below.

if the item is damaged, not complete, or the item is different from what you ordered, you can ask for a full refund or part refund.

Upload the picture of the items received as evidence, both the items pictures and the postage nylon or box picture, just as you have received it, then click on the “Submit” button.

image 42

Done, you have finally opened a dispute with the seller.

After that, Aliexpress will notify the seller about the dispute which the seller must attend to.

Once the seller response to the dispute by uploading his/her evidence, Aliexpress will verify the transaction and then notify you to let you know if your dispute is valid or not valid within the 6 days you opened the dispute with the seller.

image 44

If your evidence is found valid or the seller does not reply to the dispute within 5 business days, Aliexpress will notify you of the amount that will be paid to the same account you paid through within another 15 business days.

The amount that will be returned to you by Aliexpress will appear in the “Proposed solution” and you will also be notified through your Gmail address.

After that, the dispute will be closed. Then your money will be deposited into the same account you used to purchase the item within 15 business days.

Note!

It may not be the total money you paid or ask for. Aliexpress decide on the amount, they will pay you back but mostly full refund.

If your reason was found to be invalid, you will be notified and inform about the reason your dispute was termed invalid, then the dispute will be closed.

If you are not satisfied with Aliexpress‘s judgment on the 6th day, you can click on the “ APPEAL” button to explain better to them on why you are not satisfied with there decision. Aliexpress will review the transaction again and make a final decision which might or not favour you.

After the dispute show “Dispute finished “ you cant reopen it, but if
you have any question you can navigate to Aliexpress customer service section on the app or website and ask your question or table your issue.

Note! You may be refunded by Aliexpress and still receive your item, in such case be a good citizen of Nigeria by refunding the seller back

Conclusion

As a Nigerian, the best dispute resolution in case of any default from the seller is to ask for a refund of the amount you paid and take whatever Aliexpress proposed after the dispute.

As further disagreement can lead the company to ask you to return the item received back to China, which will cost you some extra money on your part.

That’s it. we hope this guide helped you learn how to open dispute with Aliexpress seller and how to ask for refund on Aliexpress in case of an error.

Additionally reading:

Now, Over To You

What did you think of our guide on how you can open a dispute and claim a refund on Aliexpress?
Or if you have any questions that have not been covered in this guide about starting an online business, ask in the comment section, we will give you an answer.

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